About CartBack

Building the Future of E-Commerce Recovery

We're a team of marketing technologists, data scientists, and e-commerce experts on a mission to help online businesses maximize every customer interaction.

Our Story

From Problem to Platform

CartBack was founded with a simple observation: e-commerce businesses lose billions of dollars annually to abandoned shopping carts, yet most lack the technology and expertise to recover that revenue effectively.

Our founders — with decades of combined experience in e-commerce, advertising technology, and the Meta platform ecosystem — built CartBack to bridge that gap. Starting as a cart recovery tool, we've grown into a comprehensive marketing technology platform trusted by over 500 businesses worldwide.

Today, as an official Meta Technology Provider, we integrate deeply with Facebook, Instagram, WhatsApp, and Messenger to help brands reach customers where they are — and bring them back to complete their purchases.

Founded in 2019

Building e-commerce recovery technology for over 6 years.

Mission & Vision

What Drives Us

Our Mission

To empower e-commerce businesses of all sizes with enterprise-grade recovery and marketing technology that maximizes every customer interaction, recovers lost revenue, and drives sustainable growth — all through seamless integrations with the platforms customers use every day.

Our Vision

To become the most trusted technology partner in the e-commerce ecosystem — where every abandoned cart is an opportunity, every customer message is personalized, and every brand has access to the same powerful tools that drive the world's top online retailers.

Our Values

The Principles That Guide Us

Every decision we make — from product development to client support — is guided by these core values.

Client-First Innovation

We build technology that solves real problems. Every feature starts with a client need, not a trend. Our roadmap is driven by measurable impact on our clients' revenue.

Trust & Transparency

We handle millions of customer interactions daily. We earn trust through strict data privacy practices, transparent reporting, and honest communication with every stakeholder.

Relentless Performance

We measure everything. From message delivery rates to revenue recovered, we obsess over performance metrics and continuously optimize to deliver better results.

Leadership

Meet Our Team

Our leadership brings together decades of experience in e-commerce, advertising technology, and platform engineering.

DM

David Moreau

Co-Founder & CEO

Former Head of E-Commerce at a Fortune 500 retailer. 15+ years in digital commerce and marketing technology.

LP

Laura Patel

Co-Founder & CTO

Former engineering lead at a top ad-tech company. Expert in Meta platform APIs and distributed messaging systems.

MR

Marcus Reeves

VP of Engineering

Led platform engineering teams at major SaaS companies. Specializes in real-time data pipelines and API integrations.

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Sofia Kim

VP of Client Success

12+ years helping e-commerce brands scale. Previously built the customer success program at a leading marketing platform.

Certifications

Partnerships & Compliance

We maintain the highest standards of compliance and hold official partnerships with leading technology platforms.

Meta Technology Provider

Official Meta Technology Provider with certified integrations across Facebook, Instagram, WhatsApp, and Messenger platforms.

Meta Business Verified

Fully verified Meta Business account with established business presence, verified domain, and compliant advertising practices.

SOC 2 Type II Compliant

Independently audited security controls ensuring your data is protected with enterprise-grade security standards.

GDPR Compliant

Full compliance with the General Data Protection Regulation, including data processing agreements and privacy-by-design architecture.

WhatsApp BSP

Official WhatsApp Business Solution Provider with direct API access, enterprise SLAs, and dedicated technical support from Meta.

CCPA Compliant

Full compliance with the California Consumer Privacy Act, with transparent data collection disclosures and consumer rights management.

Want to Work With Us?

Whether you're an e-commerce startup or an enterprise brand, we have the technology and expertise to grow your business.